This Privacy Policy explains how Anow IT Solution (“we”, “us”) collects, uses and protects personal information when you visit our website, buy products or use our services.
1. Information we collect
- Account data: name, email, phone/WhatsApp number, country and company.
- Order data: products purchased, billing details, payment method and transaction references. Card details are processed by Stripe, PayPal or PayHere — we never store full card numbers.
- Support data: messages, tickets and files you send us.
- Usage data: pages visited, device and browser type, referring website. Our built-in analytics uses a daily-rotating anonymous hash instead of cookies.
2. How we use information
- To deliver purchases, license keys, downloads and installation services.
- To provide customer support and respond to quote requests.
- To send order confirmations and, if you subscribe, product news (you can unsubscribe any time).
- To prevent fraud and keep our services secure.
- To improve our website and products.
3. Sharing
We do not sell your data. We share only what is necessary with payment processors (Stripe, PayPal, PayHere, banks), hosting providers and, where enabled, analytics tools such as Google Analytics.
4. Cookies
We use essential cookies for login sessions, the shopping cart and security (CSRF). Optional analytics or advertising cookies are only used if enabled by the site owner. See our Cookie Policy.
5. Data retention & security
Order records are kept for accounting and license verification. We use HTTPS, hashed passwords and restricted admin access to protect your information.
6. Your rights
You may request access, correction or deletion of your personal data by emailing anowhosting@gmail.com.
7. Contact
Anow IT Solution, Main Street, Kalmunai, Sri Lanka. Email: anowhosting@gmail.com.
