Because digital products can be copied once downloaded, refunds are handled case by case. We want you to be happy — please contact support before opening a dispute.
You are eligible for a refund if:
- The item is not as described or has a major bug we cannot fix within 7 days.
- The item was never downloaded and you request a refund within 48 hours.
- You were charged twice for the same order.
Refunds are not available when:
- You changed your mind after downloading the item.
- The issue is caused by your server environment not meeting the stated requirements.
- You lack the technical skills to install the item (our installation service can help).
Services
For custom work, completed milestones are non-refundable. Unused prepaid milestones can be refunded minus any work already done.
How to request
Open a support ticket from your account or email anowhosting@gmail.com with your order number. Approved refunds are returned to the original payment method within 5–10 business days.
